The Cellfast automatic hose reel has been manufactured using advanced
technologies and materials. It has been subjected to demanding tests that
verified its durability and comfort of use in daily tasks. Despite all
efforts and strict quality control, errors may occur during the production
process. Therefore, we have covered it with a 5-year international limited
warranty against manufacturing defects, under the following terms and
conditions.
1. This warranty is granted by CELL-FAST Sp. z o.o., with its registered
office in Stalowa Wola, ul. Grabskiego 31, 37-450 Stalowa Wola (hereinafter
referred to as the Guarantor).
2. This warranty applies exclusively to the ENERGO LINE™ automatic hose reel
(hereinafter referred to as the Product) and is granted on the condition that
the aforementioned Product is registered on the website www.cellfast.com.pl
within 30 days of the purchase date shown on the proof of purchase (receipt
or invoice).
3. This warranty covers exclusively manufacturing defects of the Product
related to workmanship or materials.
4. The warranty entitles to a free repair of the purchased Product,
consisting in the removal of manufacturing defects that appeared during the
warranty period referred to in paragraph 5 below, or to the replacement of
the Product with a new one, taking into account the content of paragraph 10
below.
5. The warranty period is 5 years from the date of registration of the
Product, in accordance with the conditions described in paragraph 2 above.
6. The granted warranty is valid exclusively within the territory of the
European Union.
7. In the event of detecting a manufacturing defect in the Cellfast ENERGO
LINE™ automatic hose reel regarding workmanship or materials, claims should
be directed in writing directly to the Cellfast complaints department at the
following address:
Complaints Department CELLFAST
ul. Władysława Grabskiego 31
37-450 Stalowa Wola, Poland
ul. Władysława Grabskiego 31
37-450 Stalowa Wola, Poland
The Product in which the defect was detected must be sent along with the
above notification.
8. The written notification referred to in paragraph 7 above should be made
within 30 days from the date the defect was detected.
9. The written notification of the Product defect should include:
- contact details of the claimant (first name, last name, address, phone
number);
- information on the name and serial number of the Product;
- attached proof of purchase of the Product;
- a description of the detected defect/fault along with an indication of the
date of its detection/appearance.
10. The decision to accept the defect notification, as well as the method of
compensation, i.e., either repair or replacement of the Product with a new
one, belongs to Cellfast.
11. If the defect notification is deemed justified, the Product will be
repaired or replaced with a new one within an agreed timeframe.
12. The warranty does not cover damages to the Product resulting from:
- an accident;
- modification of the Product and technical interference by unauthorized
persons;
- negligence (for example, lack of proper cleaning of the Product after its
use);
- wear and tear resulting from the operation of the Product;
- using the Product contrary to its intended purpose;
- exposure to prolonged effects of external factors, including atmospheric
conditions and sunlight, independent of the manufacturer and resulting, for
example, from improper storage of the Product, including, among others,
changes in the Product's color or the occurrence of rust;
- exposure to high (+ 40 °C) or low (- 30 °C) temperatures;
- improper maintenance of the Product, including the use of acids or
solvents as cleaning agents.
13. The warranty does not cover Products that have been subjected to repairs
or attempted repairs by persons or service centers unauthorized by Cellfast.
14. The warranty is not valid for Products permanently located in harsh and
corrosive environments (e.g., in a marine or industrial climate, in
continuous contact with chemicals, ash, cement, or dust, and others).
15. The warranty is void if the Products are used contrary to their intended
purpose, unskillfully, negligently, but also when the Products are used for
professional or commercial purposes, or when they have been loaned to a
third party.
16. The Guarantor is not liable for incidental, indirect, special, and
consequential damages, including, among others, damage to or loss of
usability of the Product, lost sales, profits or delays, or the inability to
fulfill this warranty obligation.
17. The replacement or repair of the Product does not result in the
extension of the original warranty period.
18. This warranty is supplementary in nature and does not affect other
warranties provided by sellers; it does not limit, suspend, replace, or
exclude the warranties vested in the Customer in connection with the law
applicable in a given country, nor does it affect the rights arising from
the purchase/sale agreement that the Customer has against the seller.
19. Based on the provisions of the Personal Data Protection Act of August 29,
1997 (consolidated text: Journal of Laws of 1997 No. 133, item 883), the
Guarantor informs that providing the personal data mentioned in paragraph 9
of this warranty along with the notification of a Product defect is
voluntary, but necessary for the Guarantor to consider and respond to the
submitted claims. By providing their data, the Customer consents to its
collection and processing by the Guarantor for the purpose of exercising the
rights arising from the warranty. The Customer has the right to access the
shared, processed personal data and to correct it. At any time, they also
have the right to request the cessation of processing personal data,
including the right to revoke consent to the processing of personal data, as
well as the right to object under the conditions specified by law.